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Mercure Exeter Rougemont Hotel, Exeter
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Key details
About the Hotel
Queen Street,
Exeter,
United Kingdom,
EX4 3SP,
Devon
The Mercure Exeter Rougemont Hotel is an elegant Victorian building situated in the heart of Exeter. Its unique blend of historical charm and modern amenities makes it a notable landmark in the city. The hotel is conveniently located across from the Central railway station, making it accessible for travelers. Visitors can enjoy picturesque views of green fields and easy access to Exeter's cultural and historical sites.
Location
The hotel enjoys a prime location for exploring Exeter, with numerous attractions within walking distance, including St Peter's Cathedral and the Guildhall. It is well-served by public transport, being directly across from the Central railway station, and provides parking for those arriving by car. The Exeter International Airport is 9.5 miles away, ensuring easy access for national and international travelers.
Rooms
Rooms at the Mercure Exeter Rougemont Hotel are decorated in warm, welcoming colors. Each room is equipped with a 48-inch flat-screen TV, a work desk, and complimentary Wi-Fi access. Amenities such as tea and coffee making facilities, a mini-bar, and bathrobes enhance guest comfort. Some rooms feature unique layouts like the suite, which includes separate bedroom and bathroom areas.
Eat & Drink
The hotel's Drakes Restaurant serves modern British and European cuisine, accompanied by an extensive collection of wines. For lighter fare, Nelson's Lounge offers a casual setting for afternoon tea and light snacks throughout the day. Guests can also enjoy dining in a traditional lounge area ideal for intimate meals or relaxing evenings.
Leisure & Business
Mercure Exeter Rougemont Hotel features six dedicated meeting rooms, with the largest capable of accommodating up to 250 guests. Complimentary amenities, such as wireless internet access and concierge services, are available throughout the property. The leisure facilities also provide a comfortable backdrop for both business and relaxation.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Superb Comfort!
“The bed in my room was incredibly comfortable, providing an excellent night's sleep that I truly appreciated.” view full review
Wonderful Shower Pressure
“I enjoyed a lovely shower with excellent water pressure and hot water, making for a refreshing start to my day.” view full review
Spacious and Cozy
“The room was quite spacious, allowing my family and me to spread out comfortably with our baby and luggage.” view full review
Breakfast Needs Improvement
“While my overall experience was delightful, I found the breakfast options lacking, particularly the scrambled eggs and sausages.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Baggage storage
Smoke detectors
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Dry cleaning
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cribs
Children's menu
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Room features
Heating
Mini-bar
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Location
Queen Street,
Exeter,
United Kingdom,
EX4 3SP,
Devon
Map view
street view
Queen Street,
Exeter,
United Kingdom,
EX4 3SP,
Devon
City landmarks
Haven Banks - The Quay
Exeter Quay
1.2
mi
2 Paris Street
Underground Passages
2100 ft
Off Fore Street Mint Lane
St Nicholas Priory
2000 ft
Frog Street In a park off Frog Street
The Medieval Exe Bridge
3000 ft
Edmund Street
The House That Moved
2200 ft
University
University of Exeter
4900 ft
Nearby
Church
Exeter Cathedral
1400 ft
Museums
Royal Albert Memorial Museum
400 ft
Parks
Northernhay Gardens
1700 ft
Castle
Rougemont Castle
1500 ft
Queen Street
300 ft
17 Catherine St
St Catherine's Chapel and Almshouses
1200 ft
Church
St Pancras Church
700 ft
Queen Street
Miles' Clocktower
700 ft
Exeter High Street
Exeter Riddle Sculpture
1000 ft
Church
St Stephen's Church
1000 ft
Cathedral Yard Exeter Cathedral
Statue of Richard Hooker
1100 ft
Events
Exeter Guildhall
900 ft
Art object
Redvers Buller
1300 ft
Princesshay
Blue Boy Statue
1400 ft
251 High Street
Year of the Pedestrian Statue
1400 ft
Exeter - Catacombs and Lower Cemetery
2000 ft
Bridges
The Iron Bridge
800 ft
Phoenix Blitz Memorial
Blitz Fountain and the Phoenix Blitz Memorial
2000 ft
Church
St Martin's Church
1200 ft
Shopping Area
Princesshay
1400 ft
Events
Tucker's Hall. The Guild of Weavers
1900 ft
National Trust's Killerton Estate
Clyston Mill
2000 ft
Gandy Street
Gandy Street Murals
700 ft
Near Killerton House
Budlake Old Post Office
2000 ft
Restaurants
Five Guys
200 ft
74 Queen Street
The Exploding Bakery
300 ft
Central Station Buildings Queen Street
Zizzi
700 ft
21 Gandy Street
Turtle Bay
700 ft
Queen Street Guildhall
Comptoir Libanais Exeter
500 ft
Queen Street Guildhall Shopping Centre
The Cork and Tile Portuguese Cafe & Bar
700 ft
15 Gandy Street
Bella Italia Exeter
800 ft
92 Queen Street
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
7.2/10
Very good
Rooms
7.4
Location
8.5
Service
7.5
Dining
6.4
Guest reviews
7.2/10
based on 8 reviews
7.8
7.8/10based on 3917 reviews
Gregory
United Kingdom,
March
2024
7.4/10
I had a mixed experience at this hotel. The rooms were comfortable but noisy due to the bar and staff accommodation above. The cleanliness was lacking with handprints and grime in the bathroom. On the bright side, the staff went above and beyond to accommodate my daughter's dietary needs as a coeliac, adding to the friendly atmosphere of the place.
Rooms
6.0
The rooms, though comfortable, were affected by the noise from the bar and staff accommodation above. However, they did have air conditioning available on a first-come, first-served basis. The cleanliness left much to be desired with noticeable handprints and grime in the bathroom.
Service
9.0
The staff, especially catering to my daughter's dietary needs, were exceptional and added to the overall friendly feel of the hotel.
Location
7.0
The location was convenient, directly opposite the Central Station, making it easily accessible to the center and train stations. While there are better and less expensive options in terms of centrality, the friendly welcome from the reception and cleanliness were notable.
Dining
8.0
The dining experience was solid, offering a menu for hot food and a buffet for cold items. The variety was good, and the pricing was reasonable, providing a fantastic start to the day.
Facilities
7.0
The hotel had adequate facilities, such as room service, dry cleaning, housekeeping, and a welcome drink. However, there were no specific comments on the overall quality or additional amenities.
Arthur
United Kingdom,
March
2024
8.2/10
The hotel room was comfortable, though not entirely clean, and came with unexpected amenities like a coffee machine and cold drinks. The breakfast was small but sufficient. The service was exceptional in addressing issues and providing quality buffet food. The location was convenient, with friendly staff and a safe environment. The dining experience was excellent, with a good choice of dishes. The facilities were satisfactory.
Rooms
7.0
The room, although not entirely clean, was comfortable with unexpected amenities such as a coffee machine and cold drinks.
Service
9.0
The staff went above and beyond, addressing issues promptly and ensuring a high-quality dining experience.
Location
8.0
The location was very convenient with friendly and helpful staff, especially considering the current safety measures in place.
Dining
9.0
The dining experience was excellent, offering a variety of dishes and starting the stay off fantastically.
Facilities
8.0
The facilities met expectations and provided a comfortable stay.
Joseph
United States of America,
November
2023
7.4/10
I had a mixed experience at the hotel. The rooms were modern and well-equipped, but unfortunately, they were not soundproof, so noise from outside was quite bothersome. The service was a bit rushed and confusing at times, although the staff were friendly and accommodating. The location was convenient, close to shops and restaurants, and right next to the train station entrance. The dining options were decent but could use some upgrades. Overall, the hotel offers some good amenities but has areas that need improvement.
Rooms
8.0
The rooms were modern and up to date with plenty of refreshments and extras like iron, ironing board, soaps, kettles with tea and coffee, and TV.
Service
7.0
The service was a bit rushed and confusing at times, but the staff were friendly and helpful.
Location
9.0
The location was great, close to everything I wanted to visit, with shops, restaurants, and a lovely bar nearby. Being opposite Exeter Central railway station made it very accessible.
Dining
6.0
The dining experience was average, and the options could use some serious upgrading, considering the cost.
Facilities
7.0
The hotel provides up-to-date cordless hoovers for convenience.
Nathan
United Kingdom,
August
2023
7.4/10
My stay at the hotel was a mixed experience. While the rooms were lovely and comfy, the noise from the road outside was quite bothersome at times. The service, specifically from 'Jill,' was top-notch and friendly, although some staff members seemed less concerned. The location couldn't have been better for accessing the train station and exploring Exeter, but the hotel itself appeared a bit sad and in need of a refurb. Dining in a pleasant setting was good with a decent variety, but there were certainly areas for improvement. Overall, a stay with some highs and lows.
Rooms
7.0
The rooms were lovely and comfy, but the noise from the road outside could disrupt the peace.
Service
8.0
Jill' and some staff were friendly, but others lacked concern.
Location
9.0
The hotel's location was excellent for accessing Exeter Central and exploring the city, despite the need for some refurbishment.
Dining
6.0
Dining in a pleasant setting offered a decent range of options, but there is room for enhancement.
Facilities
7.0
The hotel has potential with its facilities, but improvements could be made for a better experience.
Albert
United Kingdom,
July
2023
7.4/10
The hotel is conveniently located in the city center, offering spacious rooms with a huge bed and bathroom. However, there can be noise from the generator or kitchen extractor fans during non-daylight hours, and accessing the 4th floor requires climbing stairs from a neighboring room.
Rooms
8.0
The room I stayed in was spacious with a huge bed and bathroom, though the noise from the generator and extractor fans could be bothersome at times.
Service
7.0
The staff were very pleasant and polite, even though the room overlooked the kitchen with extractor fans running all day and night. The service was overall good.
Location
9.0
The hotel's location in the city center was convenient for exploring, and being close to the train station made travel easy.
Dining
6.0
The dining experience was average; the breakfast buffet had limited options and the quality was not exceptional.
Facilities
7.0
The facilities at the hotel were decent, but nothing particularly outstanding was noted during my stay.
Simon
United Kingdom,
July
2023
7.0/10
We had a great stay in the center of town for my husband's birthday. Overall, the experience was fantastic. The location is perfect, but there were some issues with the service that made us feel a bit rushed.
Rooms
8.0
Our room was lovely and comfortable, although we had to take the stairs as the lift was out of order.
Service
6.0
The staff continued to argue with us over the phone about our last meeting, which was confusing and made us feel rushed. However, room service and housekeeping were prompt and efficient.
Location
9.0
The hotel is centrally located in Exeter, making it easy to access shops and explore the city. It's directly opposite Exeter Central, offering great convenience.
Dining
5.0
The breakfast options were not great for a vegan like me, with powdered eggs and canned mushrooms. However, there are nice dining options nearby like 'Boston Tea Party' and 'Brodys'.
Facilities
7.0
The hotel facilities are basic but sufficient for a short stay. There are no standout amenities, but everything is clean and functional.
Helen
United States of America,
April
2023
7.0/10
Our stay at the hotel was a delightful mix of pros and cons. The room, priced at £206 per night, was an executive suite that proved to be very spacious for our family, with a convenient dividing wall between the children's area and our own bed. However, the unexpected price increase from the usual £70-£100 per night caught us off guard after being stranded in Exeter.
Rooms
8.0
We stayed in an executive suite that was very spacious and had a nice dividing wall for privacy.
Service
7.0
The staff went above and beyond for my partner's 21st birthday by preparing a card and a small cake in the room. However, there could be improvements in promptness, especially at the front desk.
Location
9.0
The hotel's location was just perfect, especially if arriving by train, as it is right opposite the train station and offers easy access to the town center. I was particularly impressed by the warm welcome from the staff, especially the lady with strawberry blonde hair who made us feel like friends.
Dining
5.0
The dining experience was a bit lackluster, with room service delivered in a paper bag and a somewhat old-fashioned feel. The service by the waitress was not the most welcoming.
Facilities
6.0
The hotel facilities were decent, but there were some areas, like the dining service, that could use improvement.
William
United Kingdom,
April
2023
7.0/10
The hotel is in a great location, very convenient and close to the center. The rooms were clean and comfortable, albeit a little tired and dated. The service was good overall, but with some areas for improvement. The dining options were varied, albeit with some issues related to the current situation. The facilities were satisfying, but could use a bit of improvement.
Rooms
7.0
The rooms were clean and in a great location, but a bit tired and dated.
Service
7.0
The service was good overall, but with some room for improvement.
Location
8.0
The location was close to the center and had friendly staff always on hand in reception.
Dining
6.0
The dining options were varied, but with some issues related to the current situation.
Facilities
7.0
The facilities were satisfying, but could use a bit of improvement.
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